Dear Readers: This was a pitch for a magazine article, so I apologize if it’s a little too wonk-y. I decided to post it here to see what other ideas you could drum up. Quick summary: There’s an idea floating around called the Patient-Centered Medical Home–a way to integrate, automate, and improve how primary medical [...]
6Jun10
Exploring Emotion
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” -Maya Angelou This quote was used as an epigram in a couple of different talks at the first-ever Patient Experience Summit hosted by the Cleveland Clinic. The summit was an opportunity to bring [...]
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Posted in computers, patient experience, technology
Tagged data mining, emotion, sentiment analysis
Tagged data mining, emotion, sentiment analysis
21Feb10
Paging Dr. Dilbert
I always thought being a doctor I’d be free from cubicle life. Not so. Our medical center spent more than sixty million dollars over the last six years to upgrade the computer system we use. It’s a system we use for just about everything. With it, we can admit and discharge patients, write orders for [...]
