Improving customer service (a.k.a the “patient experience”) in health care.
17Apr11
You Want Fries With That?
3Apr11
Drawing Lines
Technology in Medicine brings unintended consequences.
13Feb11
Thank You for Not Smoking Redux
Your employer can tell you to smoke outside. Can they tell you not to smoke at all?
For a mere $100 million, we’ll name it after you.
12Nov10
Be Careful What You Wish For
Why our medical malpractice system is superior to not having one. One of the topics I went to China to discuss was our medical school’s approach to teaching medical ethics. At Wuhan University they have a first-year course, but I was told by both the school administrators and some of the students that the material is dry and not seen of immediate importance, [...]
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Posted in death & dying, hospital care, medical education, patient experience
Tagged baksheesh, China, malpractice
Tagged baksheesh, China, malpractice