Why do hospitals, unlike, say, airlines, slow down so much on the weekends?
11May11
1st Gear Weekends
17Apr11
You Want Fries With That?
Improving customer service (a.k.a the “patient experience”) in health care.
3Apr11
Drawing Lines
Technology in Medicine brings unintended consequences.
13Feb11
Thank You for Not Smoking Redux
Your employer can tell you to smoke outside. Can they tell you not to smoke at all?
For a mere $100 million, we’ll name it after you.