Browsing the archives for the patient experience category
In the spirit of all the hoopla over the wedding of Prince William and Kate Middleton, I thought it might be time to demystify certain letters you’ll often see after a doctor’s name on a business card. The custom of letters representing “fellowship” in medical societies is English, after all, and dates back more than [...]
R.I.P Dr. Welby.
Improving customer service (a.k.a the “patient experience”) in health care.
William was an old-fashioned GP. In his practice he delivered babies, set broken bones, sutured cuts, and ministered to the dying. He made house calls. His profession was his calling. He was the doctor for his community. His wife handled phone calls, record keeping, and to the extent that it was necessary, billing. Their son [...]
Technology in Medicine brings unintended consequences.