Chances are if you’ve never been admitted to a hospital, you know someone that has. If that admission was unplanned, you likely waited a long time in the ER before you or your friend/loved one was transported up to the hospital floor. If hotels ran like hospitals, they’d run themselves out of business. Imagine the desk [...]
4Mar10
Push or Pull?
2Feb10
CXO
A classmate of mine was recently given a job title I’d never heard of: CXO. He’s been made the Chief Experience Officer at a large Midwestern medical center–one of the ones that’s been touted in the health care reform debate as a paragon of effective care delivered in an efficient and [somewhat] cost-conscious manner. I’d [...]
