Emergency Rooms are a bellwether of the U.S. Health Care “system.”
Now comes news that some Florida-based hospitals are piloting an E.R. reservation system. The goals are intuitive:
- Minimize patient waiting times, thereby
- increase patient satisfaction.
- Improve the working and waiting environments for staff and patients, and
- boast about the new idea, providing the for-profit hospital chain (Tenet) a marketing advantage.
All it costs is $9.99. No joke. You have to put the money down on a credit card to reserve your spot, which guarantees that you’ll be seen within fifteen minutes of the appointment time that you are given.
And what If you’re not seen in fifteen minutes? Money back guarantee!
So these hospitals are going to let us reserve a spot in the often horridly long E.R. queue? That’s ten bucks I’d be glad to spend. What’s not to like?
According to the article, the system works well for those whose health situations are not true emergencies. But for those with serious issues like heart attacks or strokes, waiting for your reservation time can be a big mistake.
“Time is tissue,” we are taught in medical school.
Come to think of it, isn’t making an appointment for the E.R. kind of like what you’re supposed to do at your doctor’s office?
If you can make an appointment in the E.R for the same day and be seen in fifteen minutes of that time guaranteed, why bother with a primary care office that makes you wait anywhere from two to six weeks for an appointment with your doctor?
Makes me wonder…