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Demystifying Medicine One Month at a Time

Principles of Service [Not.]

C'mon, guys!

C’mon, guys!

Dad has emphysema. He wears oxygen at home.

One night, he becomes short of breath. More than usual. He starts hacking. You call 911.

Dad looks worse and worse. Gasping. Where’s the damn ambulance?

You call back. It’s on it’s way, they tell you. This isn’t how it works on TV, that’s for sure.

After thirty minutes, an ambulance finally arrives. But it’s too late. Dad’s dead.

He was old and sick; increasingly frail. It was a Saturday night. No doubt a busy night for ambulances. But thirty minutes?

A month later, a bill arrives. For almost $800. For ambulance services. Now you’re really pissed. You start complaining about this. Widely. Talk about adding insult to injury!

A city council member takes up your cause.

You can bet this is one bill that’s going to go away. Service recovery, I believe it’s called in industry. A real lemon here, but a chance for a sincere apology. An opportunity to make nice.

Who will step up?

1 Comment

  1. Rosamaria Davers

    June 20, 2013 at 6:40 am

    Emphysema also slowly destroys the elastic fibers that hold open the small airways leading to the air sacs. This allows these airways to collapse when you breathe out, so the air in your lungs can’t escape. Treatment may slow the progression of emphysema, but it can’t reverse the damage.

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